If you have already submitted documents and the status is "Rejected", try submitting new verification request with appropriate documents. If request is rejected, you should receive an email with the reason of rejection. You may fix the issue and re-submit the request.


If account status remains pending for a longer time, please create a support ticket or send us an email at support@bitexuae.com with "Account not verified" subject. Our team will reach back to you as soon as possible with an update.